Terms BookingExpress Travel Jamaica Privacy Policy
This Terms Conditions was last modified on November 21, 2013.
Express Jamaica Travel - Cruise Excursions Jamaica
Please ensure to read the following information which will help you reserve your excursion. Excursions cannot be reserved unless you agree to the Terms found below. The following Terms are a comprehensive explanation of use of this website as well as the method of how reservations are received, confirmed as well as refunded in case of inclement weather cancellations or Ships not arriving into Port.
A section has been added under various Terms in order to explain the reasons behind some Terms, if you require additional information please click on the blue writing which will open a side window for an explanation behind our rules. Even though the explanations are not vital they will help with your understanding of why rules have to be created in order to be fair to all participants involved. Questions you may have may be e-mailed to us prior to reserving your excursion by CLICKING HERE.
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Information Sent to our Website by Client
Injury, loss of items, tardiness
Deposits and Reservation E-mails
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Client Information Sent Through our Website
Express Jamaica Travel will not be held responsible for any wrong omissions stated by reserved party (Purchaser), we assume no responsibility for incorrect dates, times, e-mail addresses, or any other incorrect information provided to us by reserving party (Purchaser).
The number of passengers reserved by the Purchaser are final and will be reserved as reserved by the Purchaser at time of reservation.
Excursions are reserved "as is" on the date and times requested by "users" of our website. Replies or Confirmations not received are due to incorrect e-mail addresse(s) placed on our Reservation Forms by the "Purchaser", please return to our website and resubmit request/confirmation(s) in case of no response to submitted request(s) or reservation e-mails. .
Injury, Loss of Personal Items and Tardiness
EXPRESS JAMAICA TRAVEL will not be held responsible for injuries, death, loss of personal effects, or late arrival of the "Purchaser" to the pre-reserved excursion(s).
Excursion Reservation Requests
Excursion(s) availability requests sent from Website "users" to Express Jamaica Travel do not constitute a "booked" reservation. Express Jamaica Travel will e-mail an availability report following an availability request to the e-mail address provided by requesting party. A secure/encrypted Payment request form will be sent to the purchaser stating availability being present for the requested number of people and dates.
Availability
Availability is transmitted as current availability, Express Jamaica Travel will not be held responsible if the requested excursion is no longer available by the time a Credit Card Deposit is received to secure the reservation. A Deposit will be needed to confirm any reservation on our reservation system.
Deposits and Reservation Emails
Availability is transmitted as current availability, Express Jamaica Travel will not be held responsible if the requested excursion is no longer available by the time a Deposit Payment is received to secure the reservation. A Deposit Payment will be needed to confirm any reservation on our reservation system.
Once a Deposit is received for the excursion, excursion deposits will be automatically processed to reserve/guarantee seating on the requested excursion. E-mail confirmations for the selected excursion will be sent to purchaser(s) by Express Travel (unless otherwise noted) within 3 business days.
Express Jamaica Travel is not responsible for reservation e-mails not having been received by clients unless our Company has been advised prior to the excursion date. If your reservation was not received within a 48hr period please contact us via e-mail, or contacting our Live Help Dept. by visiting our Website Monday to Wednesday ,Fridays 10am to 2pm eastern standard
Confirmations will state: Type of excursion reserved, number of passengers, deposit placed for the excursion, money due to Express Jamaica at time of excursion, detailed directions for pickup, excursion or relevant excursion information. E-mail confirmations sent by Express Jamaica Travel for reserved excursions must be printed and presented to the guide/Driver(s) at Meeting time and Place of excursion. E-mail Confirmation(s) to be printed by the "purchaser" for the reserved excursion(s) will clearly state:
"Name of Excursion Confirmed Reservation --- PLEASE PRINT ---- "
in the "subject line" of the E-mail Confirmation. It is the responsibility of Reserved Passengers (Client) to ensure the reservation e-mail is received for the excursion. E-Mail Reservations not received by Clients may be due to incorrect e-mail addresse(s) placed on our Reservation Forms by the "Purchaser" or E-Mail servers blocking our E-Mail responses, please E-Mail our Website or contact our Live Help Department in case of no response to submitted request(s).
Deposits are not refunded due to client cancellations. Deposits are kept on credit to be used for a period of 1 year from deposit payment date to be used in any of our services for future reservation deposits.
Cancellations are honored twenty one (21) days prior to your reserved excursion Deposits are non-refundable for the exception of reserved Client's Ship not calling a Jamaican port (not applicable if the arriving Ship has changed arrival date, in which case the reserved excursion is organized to reflect the correct arrival, and the tour has been reorganized for the correct arrival date) or an inclement weather cancellation by Guides.
Cancellations with 21 days or more notice must be submitted in writing by replying to the original E-Mail Confirmation sent to the reserved party e-mail address. If cancellations are not received 21 days or more prior to the reserved excursion the full charge for the excursion will be charged on the "Purchaser" credit card. Cancellations due to "illness" at time of excursion require a certified medical certificate from your Ship's doctor in order to deviate a full balance charge for missing the reserved excursion. The doctor's certificate can be Scanned and email to our email us or presented at time of excursion by participating group members.
Tentative Reservations
Tentative Reservations ARE NOT ACCEPTED BY OUR COMPANY. Deposits are not refunded due to client cancellations. Deposits are kept on credit to be used for a period of 1 year from deposit payment date to be used in any of our services for future reservation deposits.
Tentative reservations are not accepted. If you are not certain you would like to reserve the excursion please do not submit your reservation. (Please understand that all excursions sell out and may not be available upon your return to our Website)
Credited deposits from cancelled excursions, or changed excursions, not limited to: change in reserved passengers, changes in type of Tour, changes in current pricing as opposed to past pricing, may not be used towards excursion balances. Credited deposits are non-transferable.
Excursion Refund Information
Deposits are fully refunded due to Ships not calling Port for any reason, or due to Excursion Operator's cancellation due to inclement weather. Deposits are non-refundable for the exception of the two reasons listed above. Cruise Liners Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please call the number provided in your reservation E-mail in order to confirm a cancellation, or visit our Live Help Department by visiting our website(s) or make your way to the excursion's meeting location once in Port. Refunds will not be honored for any reason once Excursions have commenced.
Deposits are fully refunded due to Ships not calling a Jamaican Port and No Passengers Have Dis-embarked your ship for Shore Excursions reasons, or due to Excursion Operator's cancellation due to inclement weather. Deposits are non-refundable for the exception of the two reasons listed above.
Cruise Liners Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please call the number provided in your reservation E-mail in order to confirm a cancellation, or visit our Contact Us by visiting our website(s) or make your way to the excursion's meeting location once in Port. Refunds will not be honored for any reason once Excursions have commenced.
In the event that your Ship will not be able to visit the Ports of Falmouth, Montego bay , Ocho Rios or any Jamaican Port or your tour is cancelled by the Operator due to inclement weather your deposit will be 100% refunded (Limited to your particular Cruise not visiting the Port during your Cruise. Refunds do not apply to a change in arrival time, or change of arrival date if your tour has been rescheduled by our Company for the charged arrival date and/or time).
Every ship has an internet room and in the event of illness or ship delays or any unforeseen situation that arises that affects your tour, we kindly ask that you contact us ASAP so that we can prepare accordingly. Failure to do so may result in the full charge of your tour. If you require any help while at the Port or due to a changed arrival date please contact our Tel: 1876-598-5982. or visiting our Website's contact us page.
A deposit refund due to inclement weather or Port if call cancellation by your Cruise Liner is obtained by replying to the Original Reservation E-mail received for the Excursion.
Refunds will not be issued without a reply to the original Reservation E-mail. The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds will not be processed if the Credit Card used for the initial deposit is expired or invalid at time of refund.
No refunds (nor credits) of any kind will be issued by Express Jamaica Travel once a tour has commenced.
Balances:
The balance owed at time of excursion is shown on every reservation Voucher issued by Express Jamaica Travel, the balance must be paid at time of excursion to the Tour Meeting Agent/ or Driver/ Guide. In the case of a group reservation the total Balance must be paid in "one lump sum", separate "per person payments" are not accepted. Refunds due to Operators cancellations other than inclement weather cancellations or Ships not calling Port will be refunded by Express Jamaica Travel within Fourteen (14) business days after the date of the reserved excursion/tour.
THE BALANCE OF YOUR RESERVED TOUR IS CLEARLY SHOWN ON YOUR E-MAIL RESERVATION. THE E-MAIL RESERVATION VOUCHER YOU RECEIVED FOR THE RESERVED TOUR MUST BE PRINTED AND SHOWN AT TIME OF TOUR. YOUR E-MAIL RESERVATION VOUCHER IS YOUR TICKET FOR THE RESERVED TOUR. IT IS THE RESERVED CLIENT'S RESPONSIBILITY TO PAY THE BALANCE AS SHOWN ON THE RESERVATION. EXPRESS JAMAICA TRAVEL WILL NOT BE RESPONSIBLE FOR BALANCE OVERPAYMENT OR UNDERPAYMENT.
Disputed Charges:
A $60usd administrative fee will be charged on your credit card for any chargeback of your excursion deposit when ruled in favor of our Company by your issuing Bank. If you dispute the deposit charge due to the charge not recognized a $60usd administrative fee will be charged on your credit card. Your deposit will be noted on your credit card statement under Express Travel Jamaica Administrative fees may be charged to a limit of $100usd in administrative fees per disputed charge.
Please note:
In case of an early arrival or late arrival of your Ship, reserved passengers must make their way to the meeting area regardless of times stated in the reservation Voucher where our Guide(s) will be meeting all reserved passengers for the excursion. Cruise Liners Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please make your way to the meeting area in order to ensure excursions are also cancelled by our Guides. Cruise Liners changed arrival date will not cancel your excursion, excursions will be moved to the changed arrival date, please make your way to the excursion, our Agent will be there to greet you.
E-mail: privacy@bookitvacationjamaica.com